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FAQs

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All important information at a glance.
If you need assistance, please contact our Customer Service Center.

Accessibility

  • Accessibility

    All passengers should be able to travel comfortably and safely on Tyrol's public transport.

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  • Passenger rights for people with disabilities or reduced mobility

    It is mandatory to provide transport by or access to the railway system for people with disabilities.

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  • Notification of assistance

    Passengers must give 36 hours' notice (bus) or 48 hours' notice (train) of the assistance required.

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  • Liability for damaged or lost mobility equipment

    If wheelchairs or other mobility equipment are damaged or lost, the company is liable for the replacement value or repair costs.

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Fare reform 2

  • Advantages of the fare reform 2

    Public transport is becoming even more attractive in Tyrol now.

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Legal aspects of bus trips

  • Validity of passenger rights

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  • Eingeschränkte Gültigkeit von Fahrgastrechten

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  • Compensation in case of delay or cancellation

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  • Deadlines for compensation & reimbursement

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  • Obligation to provide information

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  • Rights for people with disabilities or reduced mobility

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  • Notification of assistance

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  • Liability for damaged or lost mobility equipment

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  • Discrimination

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Legal aspects of rail travel

  • Aufbehalten des Tickets

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  • Accompaniment to the train

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  • Ticket and identity card for inspections

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  • Train attendants must have an identity card

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  • Retaining tickets

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  • Penalties

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  • Rights in the event of train delays or cancellations

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  • Delay compensation for VVT Jahres-Ticket holders

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  • Jahres-Ticket delay compensation

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  • Delay compensation for Einzel-Ticket, Wochen-Ticket, Monats-Ticket

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  • Cancellation, return and reimbursement

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  • Deadlines for claiming compensation

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  • Fares information

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  • Obligation to provide information

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  • Passenger rights for people with disabilities or reduced mobility

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  • Notification of assistance

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  • Liability for damaged or lost mobility equipment

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  • Discrimination

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Practical issues

  • Bikes on buses and trains

    A bike may in principle be transported on buses and trains However, the driver on the bus may exclude bike transport.

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  • Dogs on buses and trains

    For the safety of passengers, dogs must be kept on a leash and be muzzled - with the exception of assistance dogs.

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  • Pushchairs on public transport

    A maximum width of 61 cm is recommended to transport a pushchair without any complications.

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  • Lost & Found

    Our Lost & Found service points are for all objects lost or found on local public transport.

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Services & alternative mobility offers

  • Call and collect taxi service (AST)

    The AST is a mixture of a bus and taxi. It travels according to a timetable at certain times when it is ordered.

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  • Carsharing

    VVT and the State of Tyrol rely on car sharing as a contribution to overall mobility (public transport, car, bicycle, foot). Car sharing combines individual and public mobility without having to own a car.

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  • Park & Ride

    The P+R ticket is free of charge for public transport customers. P+R facilities are located at central locations.

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  • Seat reservation

    You can reserve your seat in advance for the Regiobus Express between Innsbruck - Lienz (960X).

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  • Skibus

    Ski buses are usually integrated into the regular service. You can find timetables in the VVT timetable information or on the ski resort websites.

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  • Nightliner

    The usual VVT fares and all VVT Zeit-Tickets are valid on all Nightliners.

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Tickets

  • Ticket purchase

    Tickets are available in our VVT ticket shop, at all ticket machines, in railway stations, in vehicles as well as at the VVT and IVB advance booking offices in the Innsbruck area.

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  • VVT tickets' validity

    VVT tickets are valid for all trips on network routes that start and end in the Tyrolean network region.

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  • Calculating the ticket price

    You can find out the ticket price online using the fares and timetable information or in the fares folder.

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  • Zone map

    You can find the current zone map in the download section on our website.

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  • Transferability of VVT tickets

    Individual, day, weekly and monthly tickets are transferable, except if they are purchased in the app and online.

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  • Lost tickets

    You will receive a replacement ticket.

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  • Fare evasion

    The ticket must be carried on you for all trips.

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  • Ticket cancellation

    The annual ticket can be cancelled at the end of the month for EUR 10.

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  • Tages-Ticket 2Plus validity

    The Tages-Ticket 2Plus is valid until 12 midnight on the day you purchased it.

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  • First Class on long-distance trains

    VVT tickets are always only valid in the Second Class on trains. An additional payment to upgrade to First Class is only possible in accordance with the railway company's fare conditions.

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  • Trips across federal states

    VVT tickets are valid until the last stop in the Tyrolean network region.

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  • Jahres-Ticket REGION validity

    A region consists of two neighbouring areas connected by a bus or train line.

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  • Age for the Jahres-Ticket SENIORIN

    The age of entitlement is applicable.

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  • Accompanying children with a Jahres-Ticket

    Children travel free of charge with their parents' Jahres-Ticket during school holidays according to the VVT calendar.

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  • Order Semester-Ticket online

    The Semester-Ticket is currently not available online.

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  • Order form for school students & apprentices

    The order forms for school students are available from schools and the VVT Customer Centre. Apprentices get the forms from the Tyrol Chamber of Commerce.

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  • Change of residence, school or apprenticeship with Schul-Ticket/Lehr-Ticket

    You have to fill in a new application form and have it confirmed by the school/apprenticeship office.

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  • Transitional arrangement for the start of school

    The following arrangement applies to the transition period between 31 August of a school year and the beginning of the new school year / the issue date of the new tickets:

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  • Upgrade to SchulPlus-Ticket/LehrPlus-Ticket

    The Schul-Ticket/Lehr-Ticket can be upgraded to a SchulPlus-Ticket/LehrPlus-Ticket later.

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  • SchulPlus- & LehrPlus-Ticket

    The SchulPlus-Ticket/LehrPlus-Ticket for the whole state of Tyrol costs EUR 96 and is also valid during leisure time.

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  • SchulPlus-Ticket/LehrPlus-Ticket validity

    SchulPlus-Tickets/LehrPlus-Tickets are valid throughout the entire Tyrolean network region.

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  • Tax benefits with Job-Ticket

    Information about the Job-Ticket can be found on the Job-Ticket page.

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Ticketshop

  • VVT Ticketshop

    Buy tickets for the bus, train and tram quickly and easily online now.

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  • Access to the VVT ticket shop

    Your fare travel companion is available online at tickets.vvt.at or via the VVT Tickets app - available for Android and iOS.

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  • VVT ticket shop as additional sales channel

    VVT tickets are of course still available from our Customer Centre, at all ticket machines, in railway stations, in vehicles as well as at ticket offices in the Innsbruck area.

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  • Account registration

    You can also buy Einzel-Tickets without registering. Buying tickets is even faster and easier if you create a VVT account. Season tickets such as Jahres-Tickets and Semester-Tickets can only be purchased after prior registration.

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  • Obtaining your ticket

    Once you have paid for your ticket, you will be asked how you would like to receive your ticket. Usually you have two options: as a mobile ticket in your VVT Tickets app or as a PDF ticket to print out.

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  • PDF-Tickets

    Yes, PDF tickets are also accepted on notebook, tablet or smartphone displays within Austria. Photo ID with age and, if applicable, a discount card must be presented.

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  • Payment options

    You can pay by EPS online bank transfer (Austrian banks), credit card (Visa, Mastercard/Eurocard, American Express, Dinersclub, JCB) or VVT Flexi-Rate.

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  • VVT Flexi-Rate

    The credit balance in the VVT Flexi-Rate must be converted into a ticket before departure.

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  • Online-Ticket validity

    The Online-Ticket is valid for a certain period of time and expires automatically.

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  • Low battery level

    The smartphone must be fully functional and the charge level must be sufficient throughout the trip for a valid ticket to be presented.

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  • New mobile phone or lost old mobile phone

    The ticket is specific to the device, i.e. it is only valid on the mobile phone on which the VVT Tickets app is installed and only on one device at the same time. The ticket cannot be sent, however it can be transferred to a new device.

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  • Cancellation

    Online tickets can be cancelled within one minute if a PDF ticket has not been issued yet.

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  • Data protection and security

    The system meets all relevant security and data protection standards.

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  • Support & help

    The staff at the VVT Customer Centre and the IVB Customer Centre are well trained in the new online ticket shop and will be happy to answer any questions you may have.

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