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General Terms & Conditions

General Terms and Conditions (GTC) for the VVT Ticket Shop

 

1. Scope

1.1. These General Terms and Conditions (GTC) apply to the use of the VVT Ticket Shop and the sale of tickets available in the VVT Ticket Shop on tickets.vvt.at and to the ticket offers available in the VVT app (hereinafter referred to as VVT Ticket Shop).

1.2. Separate provisions apply to the transport service.

1.3. The VVT Ticket Shop is operated by Verkehrsverbund Tirol GesmbH, FN 193350p, Sterzinger Straße 3, 6020 Innsbruck (hereinafter referred to as VTG).

 

2. Definitions

2.1. If no deviating definitions are provided in these Terms and Conditions, the definitions of the VVT Fare Conditions apply, available at www.vvt.at.

2.2. The following additional definitions are used in these Terms and Conditions:

2.3. "Customer" covers people who purchase tickets in the VVT Ticket Shop.

2.4. "Passenger" covers people who use tickets purchased in the VVT Ticket Shop.

2.5. "IVB Ticket" covers tickets from Innsbrucker Verkehrsbetriebe und Stubaitalbahn GmbH, Pastorstraße 5, 6010 Innsbruck (hereinafter referred to as IVB). IVB Tickets are available from the VVT Ticket Shop with the recognisable wording "Innsbruck" within the ticket name or article name or, in the case of spatial validity, with the starting point to the destination Innsbruck (= route-related ticket according to Fare Conditions).

2.6. "VVT Ticket" covers the tickets listed in the VVT Fare Conditions. The areas of application are regulated in Section 4 of the VVT Fare Conditions. VVT Tickets are marked in the VVT Ticket Shop with the prefix "VVT" before the ticket name.

2.7. "Other Ticket" covers all tickets that can be purchased from the VVT Ticket Shop and which are not VVT Tickets or IVB Tickets.

2.8. "Ticket" covers all VVT Tickets, IVB Tickets and Other Tickets.

2.9. "VVT Zones" means any zones according to the VVT zone map, available at: www.vvt.at.

2.10"VVT Ticket Shop" means any online sales platform for Tickets (e.g. app, Internet) operated by VTG.

2.11. "VVT Account" means the customer profile that is created during the customer registration in the VVT Ticket Shop. Selected Tickets (see Section 4.3) can only be purchased personalised and require a VVT Account to be able to store the item purchase in the Customer's account.
Customers who have a VVT Account can also access the following convenience functions while making a self-service purchase in the VVT Ticket Shop:

  • Default email address setting
  • Default age setting to determine offers
  • Default preferred payment method setting
  • Proofs of entitlement and discounts etc. stored
  • Voucher codes stored
  • Purchased articles archived

2.12. "ÖBB GTC": The Fare Conditions and the General Terms and Conditions for ÖBB-Personenverkehr AG, FN 248742 y, Am Hauptbahnhof 2, 1100 Vienna, (hereinafter referred to as "ÖBB"), available at www.oebb.at/static/tarife/de/index.html.

2.13. "IVB GTC": The IVB General Terms and Conditions, Fare Conditions and Conditions of Carriage, available at www.ivb.at.

 

3. Contractual partner; sale, brokerage and transport service

3.1. VVT Tickets:

3.1.1. VVT Tickets are sold in the VVT Ticket Shop in the name and on account of VTG.

3.1.2. The transport service is provided by third parties.

3.1.3. The VVT Fare Conditions (available at www.vvt.at), the General Conditions of Carriage (BGBl. II No. 47/2001 as amended) as well as the respective transport companies’ special Conditions of Use and Conditions of Carriage apply.

3.2. IVB Tickets:

3.2.1. VTG is the contractual partner for procuring IVB Tickets in the VVT Ticket Shop.

3.2.2.  VTG only acts as an intermediary for the purchase of IVB Tickets. However, IVB Tickets are purchased in the name and on account of IVB. The transport service shall be provided by IVB or by third parties contracted by IVB.

3.2.3. IVB’s Fare Conditions, Conditions of Carriage and Conditions of Use and those of their contracted transport companies apply.

3.3. Other Tickets:

3.3.1. VTG is the contractual partner for procuring Other Tickets in the VVT Ticket Shop.

3.3.2. VTG only acts as an intermediary for the purchase of Other Tickets. However, Other Tickets are purchased in the name and on account of ÖBB, who issues the Other Tickets. The company that issues the tickets is not necessarily the carrier.

3.3.3. The ÖBB General Terms and Conditions and those of their contractual partners (e.g. transport networks outside Tyrol) also apply to Other Tickets.

3.3.4. The transport service is provided by ÖBB or by contracted transport companies. ÖBB’s Fare Conditions, Conditions of Carriage and Conditions of Use and those of their contracted transport companies apply.

 

4. Booking Tickets through the VVT Ticketshop

4.1. Booking process

4.1.1. The following information must be provided by the Customer during the booking process:

  • First name and surname of the Passengers taking part in the trip,
  • If proof of entitlement according to Section 5.2.4 of the VVT Fare Conditions for VVT Tickets is used, the name of the respective card(s),
  • If proof of entitlement for IVB Tickets is used, the name of the respective card(s),
  • If proof of entitlement for Other Tickets according to the ÖBB GTC is used, the name of the respective card(s),
  • First name and surname of the Passengers taking part in the trip,
  • Date of birth or age of the people taking part in the trip, if an age-related fare reduction is claimed, the email address to which the confirmation email and, if applicable, the self-print Ticket are to be sent,
  • The payment method.

4.1.2. The Customer must check the booking and payment details are correct before concluding the booking.

4.1.3. The brokerage contract between the Customer and VTG and/or the purchase contract for the VVT Ticket shall only come into effect upon confirmation of the successful booking in the VVT Ticket Shop being sent to the Customer in accordance with Section 4.1.4 below.

4.1.4. VTG shall send the Customer a booking confirmation to the email address provided by the Customer immediately after a successful booking process for a Ticket is concluded in the VVT Ticket Shop. The booking confirmation is not a Ticket.

4.2. Name corrections

4.2.1. If the Customer has made an error in the name or an authorisation card number to be provided when purchasing a Ticket, this can be corrected in the following cases.

4.2.2. It is possible to change the name for VVT Tickets, if this is provided for in the VVT Fare Conditions. The Customer must contact VVT Customer Service on +43 512 56 16 16 or by email (info@vvt.at) to change the name.

4.2.3. It is possible to change the name for IVB Tickets, if this is provided for in the IVB GTC. The Customer must contact VVT Customer Service on +43 512 56 16 16 or by email (info@vvt.at) to change the name.

4.2.4. It is possible to change the name for Other Tickets, if this is provided for in the ÖBB GTC. The Customer must contact VVT Customer Service on +43 512 56 16 16 or by email (info@vvt.at) to change the name.

4.3. VVT Account

4.3.1. For the purchase of all personalised Tickets (in particular annual network Tickets such as annual or Semester VVT Tickets), a VVT Account must be created in the VVT Ticket Shop beforehand. The aforementioned Tickets cannot be purchased in the VVT Ticket Shop without an active VVT Account. The user is informed of the possible necessity of a VVT Account during the purchase process.

 

5. Provision and use of Tickets

5.1. Receipt of Ticket

5.1.1. If the Ticket is purchased through the VVT Ticket Shop, the Customer can decide how they want to receive the Ticket once successfully booked. The following options are available:

  • PDF Ticket to print out themselves
  • Mobile phone to display on a supported smartphone in the VVT app

5.1.2. As a registered Customer with a VVT Account, the bookings in the Customer's VVT Account can be accessed from any device and browser. A registered Customer can therefore make a booking using a browser on a PC and receive this booking as a mobile phone Ticket with the VVT app on a supported smartphone.

5.1.3. Tickets purchased in the VVT Ticket Shop are personalised Tickets. They are in the name of the Passenger(s) given during the booking process. When the Tickets are inspected, the Passenger(s) indicated on the Ticket must present photo ID with proof of age. In the case of reduced Tickets, the corresponding proof of entitlement must be presented.

5.2. PDF Ticket to print out themselves

5.2.1. The Customer opts to print out the PDF Ticket immediately by clicking "Create PDF ticket now". It is immediately displayed on the PC screen. The Customer also receives a download link to the provided email address.

5.2.2. The PDF Ticket must be printed on white paper in A4 portrait format. An online Ticket printed in a different format and colour cannot be technically scanned and accepted by drivers, train attendants and inspectors. In such cases, the provisions of Section 7 regarding Passengers without a valid Ticket apply.

5.2.3. When printing the PDF Ticket, care must be taken not to bend the Ticket in the area of the printed barcode. It stores important data about the Ticket and the Passenger, which is called up during Ticket inspection.

5.3. Mobile phone Ticket to display on a supported smartphone in the VVT app

5.3.1. Clicking "Create mobile phone ticket now" displays the Ticket directly in the VVT app as a mobile phone Ticket on a supported smartphone. Data transmission via the mobile network to the Customer's smartphone is beyond the control of VVT and is therefore at the risk of the Customer.

5.3.2. If a Ticket is booked in the VVT app, the "Mobile phone tickets" setting is preset in the VVT app settings. With this function, the Customer always receives Tickets automatically as a mobile phone Ticket to the smartphone with which the booking was made. This setting can be changed by activating the "Always ask" button in the "My account” section in the VVT app "Account settings". This allows Customers to manually determine how they want to receive Tickets each time they purchase a Ticket.

5.3.3.  If the customer opts to display the booked Ticket on this smartphone as a mobile Ticket by selecting "Create mobile ticket now", this Ticket will only be displayed on this device.

5.3.4. If a customer wishes to receive a mobile phone Ticket on their device, on another device or in another form, the "Receive tickets differently" function must be selected.

5.3.5. If the VVT app is deleted, the data available in the app, including a mobile phone Ticket on it, will be deleted. The Passenger must therefore check whether there is a valid mobile phone Ticket on the supported smartphone before deleting the app. If a Passenger wants to change their device and an existing mobile phone Ticket is to be transferred to another device, this can be done using the "Receive tickets differently" function. The VVT app should only be deleted from the previously supported smartphone once the Ticket has been transferred "in another form" to the desired supported device or printed as a PDF Ticket.

5.4. VTG reserves the right to file a criminal complaint in the event of misuse of a Ticket purchased in the VVT Ticket Shop, for example in the event of unauthorised multiple use or unauthorised cancellation of the Ticket booking after proven use.

 

6. Payment options

6.1. The payment options offered may vary among the individual Ticket offers in the VVT Ticket Shop. The respective payment options are listed in the "Shopping basket" under the "Pay now" section once an offer has been selected in the VVT Ticket Shop.

6.2. Credit card payment

6.2.1. The following information must be provided by the Customer when paying by credit card:

  • Name of the cardholder
  • Credit card number
  • Effective date
  • Card Validation Code (this code is not stored by VVT)
  • 3-D Secure-Code (optional and not stored by VVT)

6.3. Online bank transfer

6.3.1. EPS-Online-Überweisung is the online payment method used by Austrian banks. The Customer is directed to their bank’s online banking page for the bank transfer. The participating banks are listed on the www.stuzza.at website.

6.3.2. To pay by online bank transfer, the Customer must proceed as follows:

  • The Customer must select their bank and VTG forwards them to their bank's online banking.
  • The Customer must enter their login details and passwords for banking online with their bank. The login details and passwords are only exchanged between the Customer and their bank. There is no flow of information to VTG.
  • All the necessary information for the transfer is already filled in. This includes, for example, the IBAN, the amount to be transferred or the recipient.
  • By entering the TAN code or using 2-way authentication in their bank's online banking system, the bank authorises the booking and successfully completes the payment process.

6.4. Job-Ticket and Top-Ticket vouchers

6.4.1. When paying by Job-Ticket and Top-Ticket voucher, the customer must create a VVT Account beforehand. The voucher code for the respective Ticket must be entered during the order process. The voucher code can only be redeemed for Tickets for which the voucher code has been generated in advance.

 

7. Passengers without a valid Ticket

7.1. If the Passenger cannot prove their identity, age, the name on the Ticket does not correspond to the name of the Passenger or the proof of entitlement for the discount is missing, the regulations for Passengers without a valid Ticket apply.

7.2. A Ticket is invalid if

  • The use of VVT Tickets does not comply with the VVT Fare Conditions, IVB Tickets do not comply with the IVB General Terms and Conditions and Other Tickets do not comply with the ÖBB General Terms and Conditions, especially if the Ticket’s validity period has already expired,
  • The content has been changed, e.g. change of date,
  • It cannot be checked for validity because of its condition
  • The Ticket has not yet reached the validity period,
  • A discount Ticket and/or proof of entitlement is required but is not presented or is invalid, or
  • The Ticket is only valid in conjunction with an ID card but this is not presented or is invalid.

7.3.  A Ticket becomes retroactively invalid if its purchase through the VVT Ticket Shop is cancelled despite proven use.

7.4. The further consequences of travelling without a valid Ticket for VVT Tickets and IVB Tickets are regulated in the General Conditions of Carriage (BGBl. II No. 47/2001 as amended) as well as in the respective transport companies’ special Conditions of Use and Conditions of Carriage and with Other Tickets in the ÖBB GTC and the General Conditions of Carriage (BGBl. II No. 47/2001 as amended) and as well as the respective transport companies’ special Conditions of Carriage and Conditions of Use.

 

8. Ticket cancellation and refund

8.1. The cancellation and refunding of VVT Tickets is regulated in the VVT Fare Conditions. Only VVT Tickets which cancellation is expressly provided for can be cancelled.

8.2. The cancellation and refunding of IVB Tickets is regulated in the IVB GTC. Only IVB Tickets which cancellation is expressly provided for can be cancelled.

8.3. The cancellation and refunding of other tickets is regulated in the ÖBB GTC. Only Other Tickets which cancellation is expressly provided for can be cancelled.

8.4. Only all parts of a booked trip can be cancelled in the VVT Ticket Shop. If several trips are booked together in one shopping basket, they must be cancelled separately. If VTG detects a booked return trip for a trip, the Customer is asked whether this should also be cancelled.

8.5. A Ticket already received as a PDF Ticket can no longer be cancelled, unless cancellation is expressly provided for in the VVT or IVB Fare Conditions or in the ÖBB GTC.

8.6. The receipt of a Ticket received as a mobile phone Ticket can be cancelled using the "Receive tickets differently" function. However, the Ticket will not be considered cancelled or refunded. It can only be cancelled in the next step, provided that cancellation is provided for that type of Ticket.

8.7. The provisions on the right of cancel in distance selling do not apply to passenger transport contracts due to the statutory exception in Section 1 (3) of the Fern- und Auswärtsgeschäfte-Gesetz (FAGG - Austrian Online and Distance Selling Law).

 

9. Liability

9.1. The Customer is liable for damages caused by providing incorrect information when booking in the VVT Ticket Shop.

9.2. If the Customer intentionally provides false information or misuses the VVT Ticket Shop, VTG shall be entitled to permanently exclude the Customer from using the VVT Ticket Shop.

9.3. The uninterrupted availability of the VVT Ticket Shop cannot be guaranteed. This is due in particular to the fact that no 100% availability can be guaranteed for the necessary technical requirements (Internet services and telecommunications). The Customer shall have no liability claims against VTG if the VVT Ticket Shop is not available.

9.4. VTG does not guarantee the accuracy and completeness of the information presented, in particular for IVB Tickets and Other Tickets, for which it only acts as an intermediary.

9.5. VTG shall only be liable for itself and its employees in the event of gross negligence, with the exception of personal injury.

 

10. Other

10.1. The purchase contract underlying these GTC for VVT Tickets or the brokerage contract for IVB Tickets and Other Tickets with VTG is concluded exclusively in German. However, there may be different regulations for individual products and connections.

10.2. All offers and displayed times in the VVT Ticket Shop refer to local time (Central European (Summer) time - CE(S)T). Deviations from the time specified on the Passenger's terminal device are therefore possible.

10.3. If VTG makes a new version of the VTG app available for download, Passengers are encouraged to use the latest version of the VTG app. This is the only way VTG can provide the latest offers and information as quickly as possible.

10.4. Austrian law shall apply to all contracts within the scope of these General Terms and Conditions, with the exception of the reference standards of international private law and the UN Convention on Contracts for the International Sale of Goods. Exclusive place of performance and jurisdiction is Innsbruck, unless there is a consumer transaction according to Section 1 Consumer Protection Act.

10.5. If individual clauses are or become invalid, this shall not affect the validity of the other clauses.

Disclaimer

All documents contained on the VTG website have been prepared and researched with the greatest care and are intended for personal information only. The contents may not be changed or modified and may not be presented, reproduced or distributed for public or commercial purposes without VVT’s prior consent.

Since input and transmission errors cannot be excluded, no legal guarantee and no liability can be assumed for the accuracy, completeness and timeliness of the content. All content is protected by copyright. The use of the VVT website and the downloading of data is at the user's own risk.

VVT expressly reserves the right to change, supplement or delete the entire offer or parts thereof without prior notice, or to cease publication temporarily or completely.

Liability claims against VVT relating to direct or indirect damage of a material or immaterial nature caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are excluded, unless such damage is due to intent or gross negligence.

Leaving the VVT website by a link to a third party website is at the user’s sole risk. VVT assumes no liability for third-party Internet pages and for the contents and representations found there.

 

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